Refund policy
Last Updated: October 27, 2026
At Perfume Lex Bloom, we want you to feel confident about your purchase. If something isn't right with your order, we're here to help.
Return Eligibility
You may request a return within 7 calendar days after your order is delivered.
To qualify for a change-of-mind return, an item must be:
- Unopened and unused.
- In its original packaging.
- In its original condition, with the factory seal intact.
- Accompanied by proof of purchase.
Returns are subject to review and approval before the item is shipped back.
Non-Returnable Items
The following items are not eligible for change-of-mind returns:
- Opened or used fragrances.
- Samples and discovery sets.
- Gifts.
- Discontinued products.
- Products that have been opened, damaged, or altered after delivery.
These exclusions do not limit remedies that may be available under applicable law for defective, damaged, or incorrectly supplied products.
How to Request a Return
To request a return, email info@perfumelexbloom.com within 7 calendar days of delivery.
Please include your order number, the item you wish to return, and the reason for your request.
Our team will review your request and, if approved, provide return instructions.
Please do not send any merchandise back without receiving return instructions.
Return Shipping
For approved change-of-mind returns, the customer is responsible for return shipping costs.
Original shipping charges are not refundable for change-of-mind returns.
Because fragrances may be subject to hazardous-material shipping restrictions, returned products must be shipped using an eligible service and in compliance with carrier requirements.
Damaged, Defective, Incorrect, or Missing Items
Please contact us as soon as possible if your order arrives damaged, is defective, contains an incorrect item, or is missing an item.
Include your order number, a description of the issue, and photos of the product and packaging where available.
We will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or other remedy.
Customers will not be required to pay return shipping for a confirmed error caused by Perfume Lex Bloom.
Refunds
Once an eligible return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds are issued to the original payment method. The time it takes for funds to appear in your account may vary depending on your bank or payment provider.
If only part of an order qualifies for a refund, we may issue a partial refund corresponding to the affected items.
Undeliverable or Returned Packages
If a shipment is returned to us as undeliverable, please contact us so we can review the available options.
Any refund or reshipment will be determined based on the circumstances of the return and applicable law.
Contact Us
For return or refund assistance:
Perfume Lex Bloom
Email: info@perfumelexbloom.com
Phone: +1 (312) 972-8860
4256 N Arlington Hts Rd, Office 140
Arlington Heights, IL 60004
United States